Return Policy

Last updated: November 2025

Thank you for purchasing from Partify.

We specialize in genuine OEM industrial automation components and aim to ensure every order meets the highest standards of quality and authenticity.

Because our products are technical, factory-sealed, and often made-to-order, please read the following return and refund conditions carefully.

 

 

1. General Policy

 

All sales are considered final once the order has been confirmed and shipped.

Returns are only accepted under specific circumstances such as:

 

  • Incorrect product delivered (wrong part number or specification)

  • Verified product defect or damage during transport

  • Shipment error caused by Partify

 

To request a return, please contact our support team within 7 days of receiving the item at:

📧 sales@partify.com

 

 

2. Return Eligibility

 


To be eligible for a return:

 

  • The item must be unused, uninstalled, and remain in its original factory-sealed packaging.

  • Serial numbers and product labels must be intact and match the delivery record.

  • Proof of purchase (invoice or order number) is required.

 

Items that have been opened, installed, or modified cannot be accepted for return.

 

 

3. Return Procedure

 

Once your return request is approved:

  1. Our team will provide a Return Authorization Number (RAN) and the return shipping address.

  2. The product must be shipped back within 7 days of receiving the RAN.

  3. Shipping costs for returns are the responsibility of the buyer, unless the error was caused by Partify.

 

 

4. Inspection and Approval

 

After receiving the returned item, we will inspect it within 3–5 business days.

If approved, a replacement or credit note/refund will be issued depending on stock availability.

Refunds (if applicable) are processed to the original payment method within 7–10 business days after approval.

 

 

5. Non-Returnable Items

 

We cannot accept returns for:

 

  • Customized or made-to-order items

  • Electrical or electronic components that have been powered or installed

  • Products sourced under special project pricing or non-stock agreements

 

 


6. Damaged or Incorrect Deliveries

 


If your order arrives damaged or incorrect, please notify us within 48 hours with photos of the product, label, and packaging.

We will arrange a replacement or refund after verification.

 

 

7. Cancellations

 

Orders can only be cancelled before payment confirmation or dispatch.

Once shipped, the order is considered final and non-cancellable.

 

 

8. Contact

 

For any questions about returns or refunds, contact us at:

📧 sales@partify.com